Below you will find General Terms of Use applicable for all applications and Specific Terms of Use for each application.
General Terms of Use for all applications
Specific Terms of Use
Description of Services
Grundfos operates a single sign up, called Grundfos Account, for a number of different applications. A Grundfos Account provides you with access to a variety of services and applications, including detailed product information, online training, online projects and more (collectively "Applications").
Acceptance of Terms
The Applications that Grundfos provides to you under a Grundfos Account including any updates, enhancements, new features etc., are subject to the following Terms of Use ("TOU") consisting of both General Terms of Use for all Applications and Application Specific details. In case of discrepancy between these terms, the Application Specific Terms of Use shall prevail. Grundfos reserves the right to update the TOU at any time without notice to you. The most current version of the TOU can be reviewed by clicking on the "Legal Issues" hypertext link located at the bottom of our web pages. By accessing your Grundfos Account or using the website in any manner, you agree to be bound by these TOU's.
Disclaimer
Grundfos provides the Applications as a service and for information purpose only. The transmission of this information does not create any form of relationship with Grundfos. You should not act upon information provided through the Applications without seeking personal assistance from Grundfos. While we have attempted to maintain the information, the software and any other services in the Applications as accurate as possible, the Applications may contain errors or omissions for which we and any of our affiliates disclaim any and all liability. The material and contents of Applications is provided without warranty of any kind and provided "as is".
Grundfos nor any of its affiliates are not responsible for any loss of hardware, software or files, caused by the use of the Applications or elements downloaded or used from/in the Applications. Hence Grundfos makes no warranty, that the Applications or services provided in the Applications, either by Grundfos or on Grundfos’ behalf (including free software downloads) will meet your requirements or will be uninterrupted, timely, secure or without errors, or that the Applications or the servers used by Grundfos are free of viruses or bugs or are fully functional or accurate. Grundfos endeavors to maintain the Applications and their operation, but Grundfos is not and cannot be responsible for any defects that may exist in the Applications or the operation of the Applications.
Grundfos may provide links to other websites or make third party applications available. Your use of such third party web sites and/or applications is at your own risk.
Applicable law may not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages. Accordingly, some of the above limitations or exclusions may not apply to you. However, in no event shall Grundfos nor any of its affiliate's total liability to you exceed the amount paid by you, if any, for using the Applications.
User Accounts, Password, and Security
When you create a Grundfos Account, you provide your company, email, your first- and last name and a password. You can additionally choose to provide your country, area of interest and job role. Once you have a Grundfos Account you have access to the following applications:
Energy Check Tool
Grundfos Product Center
Grundfos Ecademy
Grundfos Extranet (additional permission is needed)
Grundfos Water Management System (additional permission is needed)
Grundfos Remote Management (additional license is required)
Grundfos FireConnect (additional license is required)
Grundfos irrigationConnect (additional license is required)
Grundfos iSolutions Cloud - Early Access Program for transition from Grundfos Remote Management (additional license is required)
WIN & EARN
When you log in to your Grundfos Account it will also provide you access to MyGrundfos. MyGrundfos is combining different of the above applications in a dashboard to give you an overview of: Product availability, order status, spare part kits, replacement pumps, quotations and shipping information. New features will be added from time to time to MyGrundfos.
You are entirely responsible for maintaining the confidentiality of your password and account. Furthermore, you are entirely responsible for any and all activities that occur under your account. You agree to notify Grundfos immediately of any unauthorized use of your account or any other breach of security. Grundfos will not be liable for any loss that you may incur as a result of someone else using your password or account, either with or without your knowledge. However, you could be held liable for losses incurred by Grundfos or another party due to someone else using your account or password. You may not use anyone else's account at any time, without the permission of the account holder.
Unlawful or Prohibited Use
As a condition of your use of the Applications, you will not use the Applications for any purpose that is unlawful or prohibited by these TOU. You may not use the Applications in any manner that could damage, disable or overburden any Grundfos server, or the networks connected to any Grundfos server, or interfere with any other party's use of any Applications. You may not attempt to gain unauthorized access to any Applications, other accounts or to any Grundfos server, through hacking or any other means. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available through the Applications.
You may not knowingly introduce viruses, trojans, worms or other material, which is malicious or technologically harmful.
Intellectual Property
The Applications and each of the elements making them up, including in particular the graphic charter, data, software, texts, logos of the Applications, are protected by intellectual property law, i.e. in particular copyright and/or trademark law.
The Applications and each of the elements making them up are owned exclusively by Grundfos Holding A/S.
Grundfos Holding A/S grants you a limited, non-exclusive license to use the Applications as specified for each Application, cf. Application Specific Details as listed below.
Any other use of the Applications or of one of their elements constitutes an infringement of rights unless previously and specifically in writing authorized by Grundfos Holding A/S.
Indemnification
You shall indemnify, defend and hold Grundfos (including its subsidiaries) harmless from any liability, claim, loss and expenses, including reasonable attorneys' fees and expenses, relation to your violation of these Terms of Use or use or misuse of the Grundfos Account.
Legal disputes
Any dispute arising from the use of the Applications or the interpretation of the TOU is governed by the laws of Denmark, excluding its conflicts of law rules. The exclusive venue for any and all disputes arising from or in connection with this TOU shall be Copenhagen City Court, Denmark
If the laws applicable to these conditions might at a later date be interpreted or changed to the effect that one or several of the clauses become ineffective or invalid such shall not entail the invalidity of the conditions as a whole.
Miscellaneous
Grundfos reserves the right to modify, suspend or terminate the Applications at any time, without cause or notice. Grundfos also reserves the right to terminate access to and use of the Applications by you, your Access Administrator or any of your Authorized Users at any time, without cause or notice. Without limiting the generality of the foregoing, Grundfos may suspend or terminate your access to the Applications at any time if you violate any of the TOU.
The TOU constitute the entire agreement between Grundfos and you as the user, superseding any prior agreements.
If Grundfos does not enforce any particular provision, Grundfos is not waiving its right to do so later. If a court finds any of the terms non-applicable to you in particular, the remaining terms will survive. Grundfos may assign this agreement in its sole discretion to any legal entity in the Grundfos Group.
The usage of the Energy Check tool is subject to your acceptance of the specific End User License Agreement ("EULA").
Description of the application
The Grundfos Product Center is an online solution finder that helps you size pumps for any need, find information about any Grundfos pump, quickly find the right replacement pump, find pumps for moving special liquids, and even manage complex installation and replacement projects. The Product Center is fast, intuitive, and designed to let you find answers your way. To use it, you’ll need to start by locating the pump you want, either by:
Sizing a new pump
Searching for a pump you already have
Locating a replacement, or
Locating a pump for moving particular liquids
Once you have located the pump you want, you’ll find pump-specific documentation, CAD drawings, spare parts and service kits, and instructional videos – all on the pump’s product page.
Usage
Grundfos Product center can be used with or without having a Grundfos Account. Use of Grundfos Product Center with a Grundfos Account signup gives you access to the following advanced services:
Access to saved items from the front page
Preferences and key parameters are saved across sessions
Access to time-saving Project functionality
Description of the application
Grundfos Ecademy is only available in selected countries.
The Ecademy can be accessed from your smartphone, tablet or computer.
Grundfos Ecademy is an Internet based training and information platform that helps you to stay at the forefront of all the latest developments in Grundfos and the pump industry and improve your knowledge on pumps, applications and their theory. To access the application you need to create a Grundfos Account. Once you sign up, you have free access to the entire Grundfos Ecademy online training platform, tailored specifically to your needs. Ecademy is currently not available in all countries, why these terms might not be applicable to you.
Quizzes and points
In some countries it’s possible to receive rewards when a number of quizzes has been passed. Since this is restricted to some selected countries these terms might not be applicable to you.
You can choose between several topics on different themes. When you have completed each topic there are a few questions for you to answer. On the completion of 4 quizzes you can select an item from the list of available rewards as a small thank you.
As part of the provided services the users can choose to answer quiz questions. As participant in the quizzes you can win rewards. The rewards are delivered to you as is and a reward cannot be returned or exchanged once delivered.
The participation in the quizzes is voluntary and free of charge and Grundfos has the right to withdraw or change the quizzes at any time without notice.
Each user/individual can only win one reward per 4 topics completed.
Description of the application
Grundfos offers access to certain enhanced information and services through a restricted, password-protected area of its website known as the "Extranet". If a contact person of a customer, vendor or service partner (hereinafter collectively referred to as "Grundfos Partner") needs access to Extranet, a Grundfos administrator can give this person access to the Extranet to the tools needed. You need to create a Grundfos Account to have access to the Extranet.
In some situations, a Grundfos Partner gets to appoint an administrator (hereinafter "Access Administrator") of its Extranet account. The Access Administrator will be granted the right to manage the Grundfos Partner’s Extranet account, and thereby to grant authorized users (hereinafter "Authorized users") access to the Extranet account and to withdraw existing permissions to access. No user can access the Grundfos Partner’s Extranet account without a prior permission from the Access Administrator.
It is each Grundfos Partner’s responsibility to ensure that the Access Administrator has consented being the Access Administrator and that the Access Administrator has received a consent from each individual user before making the person in question Authorized User.
Before designating any employee or agent as an Authorized User, the Grundfos Partner is responsible for informing each such person that his or her use of the Extranet is subject to these terms, and that access to the Extranet will be allowed to him or her only upon agreeing to these terms.
If an Authorized User with permitted access to the Grundfos Partner’s Extranet account shall no longer use such access (e.g. if an employee resigns from its position), the Grundfos Partner must ensure that the Grundfos administrator or the Access Administrator closes such Authorized User’s access to the Grundfos Partner’s Extranet account immediately. Grundfos may and will trust that anyone with permitted access to the Grundfos Partner’s Extranet account has the proper authorisation to act on behalf of the Grundfos Partner.
Grundfos Partners with an Extranet account are responsible for all acts and omissions of anyone with permitted access to the Grundfos Partner’s Extranet account, including that anyone with such access observes the at any time applicable General Terms of Use and the Application Specific Terms of Use.
Grundfos Partners having an Extranet account must ensure that the account is used solely for business purposes.
In the following the different accesses are described in relation to the different types of partners.
Any use of Extranet is subject to the General Terms of Use above and to the Application Specific Terms of Use in this current section.
Customers
In relation to Grundfos customers, Extranet is an Application used for online ordering, checking for product availability and account management, including viewing order history, invoices, shipments, tracking etc. Grundfos’ existing and new customers (hereinafter "Customers") can access Extranet via the Grundfos Account, if and to the extent that Grundfos has granted the necessary additional permission.
Access to extranet
Each Customer with permission to access Extranet shall appoint one person to act as Access Administrator of the Customer’s Extranet account. The Access Administrator will be granted the right to manage the Customer’s Extranet account, and thereby to grant Authorized Users access the Customer’s Extranet account and to withdraw existing permissions to access. No user can access the Customer’s Extranet account without a prior permission from the Access Administrator.
It is each Customer’s responsibility to ensure that the Access Administrator has consented being the Access Administrator and that the Access Administrator has received a consent from each individual user before making the person in question Authorized User.
Before designating any employee or agent as an Authorized User, the Customer is responsible for informing each such person that his or her use of the Extranet is subject to these terms, and that access to the Extranet will be allowed to him or her only upon agreeing to these terms.
If an Authorized User with permitted access to the Customer’s Extranet account shall no longer use such access (e.g. if an employee resigns from its position with the EN-User), the Customer must ensure that the Access Administrator closes such Authorized User’s access to the Customer’s Extranet account immediately. Grundfos may and will trust that anyone with permitted access to the Customer’s Extranet account has the proper authorisation to act on behalf of the Customers, including to place orders in the name of and at the account of the Customer.
The customer’s responsibilities
Customers with an Extranet account are responsible for all acts and omissions of anyone with permitted access to the Customer’s Extranet account, including that anyone with such access observes the at any time applicable TOU.
Customers with an Extranet account must ensure that the Customer’s Extranet account is used solely for business purposes.
Placement of orders
Shipment of products shall be subject to the terms of shipment applicable for the relevant local Grundfos company. Please contact the relevant local Grundfos company for any information regarding shipment and shipment costs.
Grundfos may refuse or charge a transaction fee for small orders below a certain purchase price limit. Please contact the relevant local Grundfos company for any information in this regard. All purchase orders placed via Extranet is conditional upon the acceptance of the Grundfos’ General Terms and Conditions for Sale of Goods applicable at the time of the purchase order.
Orders for third-party end-users
Extranet contains a special module for placing orders based on needs of a third-party end-user (i.e. an end-user which is not the direct Customer itself).
Before entering any data about a third-party end-user into the Grundfos-system, the Customer is obligated to obtain the end-user’s sufficient consent that the end-user’s information in relation to the order may be disclosed to and handled and stored by Grundfos.
Vendors
In relation to vendors, the following information can be shared through the Extranet system:
Drawings relating to parts a vendor is manufacturing for Grundfos.
Reports related to performance
Access to forecasts and to plan their production accordingly
Quality information about their products.
Service Partners
Service partners will be able to login and see the jobs assigned to them as well as extended product technical information and change notes required for their jobs. They will typically also use Extranet for purchasing their spare parts.
Description of the application
The Water Management System ("WMS") is an application that can be accessed from your smartphone, tablet or computer. The Application is only available in selected countries. When you purchase an AQtap package and system, you get access to the WMS. Standard terms of sale and delivery for AQtap package and system equally apply to you. The application is a part of the solution that allows people to tank clean water on request from water kiosks. WMS is an application made for water service providers and the application processes and publishes data from transactions and operations through Grundfos AQTap. Grundfos AQtap is an intelligent water dispenser that can be used at any water kiosk. It’s simple and intuitive to use, and water consumers pay for the water via a WaterCard. The use of smart cards for revenue collection is transparent and reliable for the consumers and efficient for the water service provider.
When you login to the application as a water service provider you can appoint your employees as additional users of the WMS and give them different access rights. The WMS gives you access to see which users have tapped water at which water kiosks administrated by your water plant and at which times. In addition, you can administrate the configuration of the water points and see an overview of the distribution and consumption of water credits.
Administration of users and data in the system
It is the water service provider that through the built-in user management facilities administers all users and their access and rights to WMS. The water service provider is responsible for getting the necessary consents from the employees that are made users of the system. Users must in order to gain access to WMS acquire a Grundfos Account and accept the general terms and conditions of Grundfos Accounts.
Before designating any employee or agent as a user, you as the water service provider agree to ensure that each user of the system gives his/her consent to the collection of his/her personal data for the purpose of being a user of the WMS and that access to the WMS will be allowed to him or her only upon agreeing to these terms.
The water service provider owns its own data in WMS and is the data controller of all personal datadata typed into the WMS. Grundfos is granted access to the water service provider’s data for development purposes and in anonymized form for marketing and demonstration purposes. The water service provider is itself responsible for obtaining a copy of data through features in WMS allowing data downloads. Data is stored inside EU. The water service provider shall as the owner of the data and as the data controller be responsible for all personal data uploaded in the WMS and its protection, including getting the necessary consent from the persons, whose data are uploaded. It is explicitly agreed that the WMS is not from a security point of view suited to store personal data, and that the water service provider shall take all necessary precautions in this respect. Grundfos will not generate or treat the incoming information in WMS, and shall in this respect only be considered as a data processer.
Under no circumstances shall Grundfos be liable for the correctness of the incoming data in WMS, why it cannot be liable for any functional and/or economic claim arising therefrom.
Grundfos Remote Management ("GRM") is a remote monitoring system licensed by Grundfos Holding A/S (or another company within the Grundfos group (a company under the ultimate ownership of Grundfos Holding A/S) "Grundfos") to customers and partners of Grundfos.
Any end-users access to GRM is subject to:
A license issued by Grundfos to a customer partner (the licensee),
an additional end user license agreement entered into between you as an end-user and Grundfos, and
These terms for using Grundfos applications (including privacy policy) as applicable.
The usage of the Grundfos iSolutions Cloud is subject to your acceptance of the specific End User License Agreement ("EULA").
Description of the system
Grundfos FireConnect is a read only application that allows you to monitor and manage your fire pump system from your smart phone, tablet, laptop or desktop. Access to the application is subject to an agreement between Grundfos and a customer partner to gain access to the application, including relevant contractual conditions and licenses in that regard. The application gives you fire pump system information and can aid with monitoring, testing maintenance and emergency response. It reduces the need for onsite inspections, and in the event of an alarm or warning, the relevant people are notified.
An authorized administrative level access allows users to view and monitor multiple pump installations. You get remote real-time access to system values both in static and running conditions such as flow, system pressure, voltage, current, and alarms.
In the event of an actual fire incident, FireConnect will display pump flow, water supply, and active riser information that can be used to make decisions during an actual incident. In addition, if water is being supplied from a storage tank, fire incident command will be able to know how much water is available before the supply is depleted.
When you login to the application as a customer partner you can appoint your employees as additional users of FireConnect and give them different access rights.
Administration of users in the system
It is the customer partner that through the built-in user management facilities administers all users and their access and rights to FireConnect. The customer partner is responsible for getting the necessary consents from the employees that are made users of the system before adding them to the system. Users must in order to gain access to FireConnect acquire a Grundfos Account and accept the general terms and conditions of Grundfos Accounts.
Grundfos IrrigationConnect is a cloud based system offering for customers to monitor and control their irrigation pumps via desktop, tablet and phone. The application gives you available information from pumpstation and can aid with monitoring, warnings and alarms, control of the pump, reporting functionalities and scheduling of irrigation cycles according to user input. It reduces the need for onsite inspections, and in the event of an alarm or warning, the relevant people are notified.
Access to the application is subject to an agreement between Grundfos and a customer/partner to gain access to the application, including relevant contractual conditions and licenses in that regard.
Administration of users in the system
It is the customer partner that through the built-in user management facilities administers all users and their access and rights to IrrigationConnect. The customer partner is responsible for getting the necessary consents from the employees that are made users of the system before adding them to the system. Users must in order to gain access to IrrigationConnect acquire a Grundfos Account and accept the general terms and conditions of Grundfos Accounts.
See the specific WIN & EARN terms on your local Grundfos company’s website applicable for your country. Note that WIN & EARN is only available in selected countries.
Below you will find a General Privacy Policy for all applications and Specific Privacy Policy for each application.
What Personal Data is collected?
Grundfos collects the information that you provide when creating a Grundfos Account - that is: Your first and last name, your email address, your company and a unique user ID created when you sign in. You can additionally choose to provide your country/area, areas of interest and job role. Moreover, Grundfos collects data on your use of the Applications through your unique user ID. (Hereinafter "Personal Data").
Some of the Applications under Grundfos Accounts might collect other types of personal data and use it for additional purposes. Any such additional details are reflected under the Privacy Policy of the specific Application in question below.
You are free to decide whether you want to provide your Personal Data to Grundfos. However, you are obliged to provide the Personal Data to get access to the Applications. If you do not provide the Personal Data you will not be able to get access to the Applications.
The purpose of collecting the Personal Data
Grundfos will collect and process the Personal Data provided by you in connection with your use of one or more of the Applications available under your Grundfos Account with the purpose of delivering the services of the Applications requested by you. The Grundfos Account will give you one single login to all Applications.
Grundfos collects the Personal Data and the data on your use of the Applications for knowledge- and intelligence gathering and analyses purposes, in order to create a complete customer picture and get a bigger understanding on the demands and behaviours of our customers. Grundfos utilizes this knowledge to create more customised user experiences in the Applications and deliver a better service through the Applications.
The legal basis for collecting and processing the Personal Data
The processing of your Personal Data is based on the agreement between you and Grundfos that you get access to the Applications and the services Grundfos delivers in connection hereto when making and signing in to your Grundfos Account. The processing of your Personal Data is thereby considered necessary for the performance of a contract to which you are a party, which is Grundfos’ legal basis for processing your Personal Data (Article 6, para. 1, lit. b of the General Data Protection Regulation (Regulation (EU) 2016/679)).
Your Personal Data may only be processed for different purposes if this is necessary in order to comply with legal or regulatory obligations (e.g. transfer to courts or criminal prosecution authorities), if you have consented to the respective processing, or if the processing is otherwise lawful under applicable law. If processing for a different purpose takes place we may provide you with additional information.
Where is the Personal Data stored?
Your Personal Data and data files are stored on Grundfos’ servers in Bjerringbro, Denmark, and on a Microsoft Azure datalake in Ireland.
Details of the data controller and recipients of the Personal Data
Grundfos Holding A/S, Poul Due Jensens Vej 7, 8850 Bjerringbro, Denmark, telephone +45 87 50 14 00 is the data controller and responsible for the data security in relation to the processing of your Personal Data according to the specific purposes mentioned above.
Grundfos can share your Personal Data with third parties acting as Grundfos’ data processors for processing your Personal Data according to the purposes mentioned above. The following data processors are used:
Microsoft Ireland Operations Limited, Atrium Building Block B, Carmenhall Road, Sandyford Industrial Estate, Dublin 18, Ireland: Your personal data is hosted on the Microsoft Azure Cloud in Ireland, and Microsoft also provides service to Grundfos. Further, the data hosted on the server is used by Grundfos for analysing your Personal Data in relation to get a complete customer picture according to the purposes mentioned above.
Adobe Systems Ireland Limited, 4-6 Riverwalk, Citywest Business Campus Dublin 24, Saggart, Ireland: Grundfos uses Adobe Experience Cloud solutions to build, manage, and optimise Grundfos’ digital solutions.
Other local companies in the Grundfos Group that will assist with IT support for the above systems for the specific purposes mentioned above.
Other recipients, typically consultants, that will assist with IT support for the above systems and assist with the processing of your Personal Data on behalf of Grundfos in the above systems.
Other authorised third parties may need to access or store Personal Data if required or permitted by applicable law (e.g. governmental authorities, courts, external advisers and similar third parties that are public bodies).
Transfer of the Personal Data
In certain cases, your Personal Data may be transferred to outside of EU/EEA. Grundfos ensures that such transfer will be carried out in accordance with the applicable data protection laws. This entails that any party outside of EU/EEA which comes in possession of your Personal Data must ensure an adequate level of protection, for example by entering into the EU standard contractual clauses, or implement and comply with binding corporate rules, where applicable. If you have any inquiries in relation hereto, you are welcome to contact Grundfos – please see the contact information below in the ‘How can you access your Personal Data?/Further rights’ section.
Retention period
Personal Data collected for the purposes stated above will be stored only as long as necessary for the purposes mentioned above depending on your Grundfos Account activity. It will also depend on your different activities in the Applications for their specific purposes, cf. also the application specific details described above and below.
When signing up for a Grundfos Account you will receive an account validation email and up to two reminder emails. If you have not validated your account after 7 days, your Personal Data will be deleted. Furthermore, if you have not been active for two years (24 months), your Grundfos Account including your Personal Data are deleted. Before deletion you will receive two email reminders after 23 months of non-use.
If a judicial or disciplinary action is initiated, the Personal Data may be stored until the end of such action, including any potential periods for appeal, and will then be deleted or archived.
When a Grundfos Account is deleted, the behaviour information will be kept in an anonymised form that does not allow you to be identified for statistical purposes.
How can you access your Personal Data?/Further rights
Under applicable law, you have various rights:
Withdrawal of consent: If you have declared your consent for any Personal Data processing activities you can withdraw this consent at any time with future effect. Such a withdrawal will not affect the lawfulness of the processing prior to the consent.
Right of access: You may have the right to obtain from us confirmation as to whether or not Personal Data concerning you is processed, and, where that is the case, to request access to the Personal Data. The access information includes – inter alia – the purposes of the processing, the categories of Personal Data concerned, and the recipients or categories of recipients to whom the Personal Data have been or will be disclosed. However, this is not an absolute right and the interests of other individuals may restrict your right of access.
You may have the right to obtain a copy of the Personal Data undergoing processing. For further copies requested by you, we may charge a reasonable fee based on administrative costs.
Right to rectification: You may have the right to obtain from us the rectification of inaccurate Personal Data concerning you. Depending on the purposes of the processing, you may have the right to have incomplete Personal Data completed, including by means of providing a supplementary statement.
Right to erasure ("right to be forgotten"): Under certain circumstances, you may have the right to obtain from us the erasure of Personal Data concerning you and we may be obliged to erase such Personal Data.
Right to restriction of processing: Under certain circumstances, you may have the right to obtain from us restriction of processing your Personal Data. In this case, the respective data will be marked and may only be processed by us for certain purposes.
Right to object: Under certain circumstances, you may have the right to object, on grounds relating to your particular situation, or where Personal Data are processed for direct marketing purposes at any time to the processing of your Personal Data by us and we can be required to no longer process your Personal Data.
Right to data portability: Under certain circumstances, you may have the right to receive the Personal Data concerning you, which you have provided to us, in a structured, commonly used and machine-readable format and you may have the right to transmit those data to another entity without hindrance from us.
If you would like to know more, wish to change your information or wish to use one or more of your above rights, you are welcome to contact Grundfos Holding A/S by filling out this contact form.
Filing of complaints
In case of complaints, you also have the right to lodge a complaint with the competent supervisory authority regarding the processing of your Personal Data.
Changes to the Privacy Notice
We reserve the right to change or supplement this Privacy Notice at any time. To the extent the changes of the Privacy Notice are regarded as material and significant, you will be informed hereof, for example via email or on Grundfos’ company website.
Cookies
Please, see this link to our cookie policy.
Some of the applications are asking for further personal data and using it for additional purposes. There may also be other things to add in relation to the processing of your personal data. See the Application specific details below:
See the section in the End User License Agreement ("EULA") relating to personal data.
Additional information about your company, regional settings (product range, frequency, language, unit system), print preference, literature preference, project lists/saved projects/saved elements and user defined units in relation to selection is saved under your profile, in order to make the use of Grundfos Product Center more convenient for you.
Further, the system logs when a user was logged in the last time, when a user has been used the last time, and when a user last edited its profile.
You login to the Ecademy by using your Grundfos Account. Afterwards you create an Ecademy profile, where you can choose to enter additional information: your Ecademy role, phone number, your Company details and your home address information.
This additional personal data is used for: verification of users, optimization of user experience and shipping of prizes. The system is logging the process of quizzes, which quizzes a person has passed and vouchers/prizes a person has won and sends out emails to users regarding new topics, with diplomas or other relevant stuff.
Apart from the Personal Data that you provide when creating a Grundfos Account, you provide your title, phone, mobile phone, language ID, country code, and time zone. The system also logs when your last login was and how many times you have logged in.
You agree that Grundfos may process the personal data provided by you in connection with your use of the Application with the purpose of delivering the services of the Application requested by you.
Before designating any employee or agent as an Authorized User, you as requester for accessing the Extranet, agree to ensure that each such person gives his/her consent to the collection of his/her personal data through this Application and that access to the Extranet will be allowed to him or her only upon agreeing to these terms.
Before entering any customer information into the system, such as name, email address and phone number, you agree to ensure that the customer has given consent for the information to be entered into Grundfos’ system and to be handled by Grundfos for the purposes of the order.
You login to the Grundfos Water Management System ("WMS) by using your Grundfos Account. In the system your email address and name will be used and when you have logged in, you create a user profile, where you enter additional information: your user type/role and language setting/code, which is saved under your profile.
Login to Grundfos Remote Management is provided via your Grundfos Account. Apart from the Personal Data that you provide when creating a Grundfos Account, you may provide your phone number and your portal language through Grundfos Remote Management. The system also logs when your last login was and how many times you have logged in.
You agree that Grundfos may process the personal data provided by you in connection with your use of Grundfos Remote Management with the purpose of delivering the services of Grundfos Remote Management - including setting up alarm notifications and sharing contact information with other users of an account. Your use of Grundfos Remote Management is logged.
See the section in the End User License Agreement ("EULA") relating to personal data.
Login to Grundfos FireConnect is provided via your Grundfos Account.You agree that Grundfos may process the Personal Data of you in connection with your use of Grundfos FireConnect with the purpose of delivering the services of Grundfos FireConnect. In your FireConnect account you can chose to enter in your phone number as additional personal data. Your phone number can be used for sending alarms.
It is possible for an administrator to setup alarm notifications to you, including your phone number and/or email address. When an alarm goes off, the system logs under "Event log" to which phone number/email address an alarm has been sent. The "Event log" can be accessed by all users. For this specific personal data, the customer partner will be seen as the data controller and Grundfos is the data processor.
Further, Grundfos can log when your last login was, how many times you have logged in and how many users (aggregated) that have visited a specific page. Grundfos can also log the changes that have been made in a customer’s system by an admin, e.g. the creation of a new location, creation of new users, deletion of location etc. No users or administrators can see this log. The logging is used for the purposes of monitoring the system for unauthorized activity, misuse and to evaluate system performance. Grundfos is using Adobe Systems Ireland Limited. 4-6 Riverwalk, Citywest Business Campus Dublin 24, Saggart, Ireland as a data processor for the purposes of the logging.
You agree that Grundfos may process the Personal Data of you in connection with your use of Grundfos IrrigationConnect with the purpose of delivering the services of Grundfos IrrigationConnect.
Irrigation connect also logs who has started/stopped a pump. This feature can be access by the customer’s/partner’s administrator has access to.
Further, Grundfos can log when you start/stop a pump, when your last login was, how many times you have logged in and how many users (aggregated) that have visited a specific page. No users or administrators can see this log. The logging is used for the purposes of monitoring the system for unauthorized activity, misuse and to evaluate system performance. Grundfos is using Adobe Systems Ireland Limited. 4-6 Riverwalk, Citywest Business Campus Dublin 24, Saggart, Ireland as a data processor for the purposes of the logging.
You log in to WIN & EARN by using your Grundfos Account.
In addition to the Personal Data that you provide when creating a Grundfos Account, you provide information into the application whether you are company owner/the responsible purchase manager or an installer – and also the name of your company, if you register as an owner/responsible purchase manager.
Grundfos uses the information collected about you to administer your WIN & EARN account, including processing your personal data for sending you vouchers and sending you service e-mails about the system status.